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Reptile Direct Commitment to Customer Service

Our objective is to make your shopping experience easy, safe and enjoyable. We have worked hard to build a web site to provide this experience for you. If at any time you have a question regarding reptile supplies, or simply want to check the status of a particular order, you can log into your personal tracking page using your email and password:

Order Tracking.

To help you learn more about our web site below is a list of Frequently Asked Questions.

How do I purchase products?

Reptile Directhas made it easy for you to purchase products. You can purchase three ways:

  1. Use your credit card directly on our web site.
  2. You can fax us your order to - coming soon.
  3. Pay using PayPal during checkout.
  4. Mail us your order with a check or money order to:

    PetStuff LLC
    6817 Townline Rd.
    North Tonawanda, NY 14120
Placing an Order Online

Online ordering is available 24-hours every day and is the fastest way to have our products shipped to you!

Follow these three easy steps to order:
  1. Choose the product(s) you want to order by placing the item(s) into your shopping cart then indicate the quantity for each.
  2. Choose the credit card you want to use (Visa MasterCard and Discover)
  3. Provide a shipping address and phone number for your delivery destination. You can log in and track the status of your order through your personal Order Tracking page.
Is it safe to order online?

Absolutely! Reptile Direct guarantees that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Reptile Direct. When you use your credit card to shop at Reptile Direct, your transaction is secure. Your privacy is protected. Our servers use the most advanced encryption technology that safeguards your personal information.

Reptile Direct is proud to accept the following forms of payment:

  1. Visa
  2. MasterCard
  3. Discover
  4. Money Order or Certified Check
  5. Paypal

All charges will be in United States dollars.

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We ship via FedEx and USPS
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