Return Policy - You may return your UNOPENED merchandise within 14 days for a prompt refund. Items that are undamaged will be assessed a 15% re-stocking fee unless it was a packing error on our part.If you take an exchange or a gift certificate for your refund, the re-stocking fee will not apply. Shipping costs for non defective products will not be refunded. All warranties are handled by the manufacturers. If you need a copy of your invoice email admin and we will email you a copy. All returns must be within 14 days and have the boxes the product came in. All returns must be UNOPENED and not used. Please email us before you send it back. We are not responsible for damaged or lost returns. Do not send back used products. It takes at least 3 - 4 business days to process returns, we reserve the right to pay refunds by check or gift certificate. Returns are sent to PetStuff LLC, 6817 Townline Rd.,North Tonawanda NY, 14120.